Your satisfaction is our priority. We want you to love your Dad Bands.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your Dad Bands, we'll make it right with a full refund or exchange.
Returns accepted within 30 days of delivery
You have 30 calendar days from the date you receive your Dad Bands to request a return or exchange. We count from the delivery date, not the order date.
Pro Tip: Keep your order confirmation email—it has your order number which speeds up the return process.
Items must meet these criteria for return
To be eligible for a return, your Dad Bands must be:
Note: We reserve the right to refuse returns that don't meet these conditions or issue partial refunds for damaged items.
How and when you'll receive your refund
Contact us via email at [email protected] or through our contact form. Include your order number and reason for return.
We'll email you return shipping instructions within 24 hours. We'll provide a return address and any other details you need.
Package your Dad Bands securely and ship to the address provided. We recommend using a trackable shipping method.
Once we receive and inspect your return (usually 2-3 business days), we'll process your refund. You'll receive an email confirmation.
Refund Timeline: Refunds are processed within 5-7 business days after we receive your return. Depending on your payment method, it may take an additional 3-5 business days for the refund to appear in your account.
Want a different color? We've got you covered.
If you'd like to exchange your Dad Band for a different color or style, just let us know when you submit your return request. We'll ship your replacement as soon as we receive your original item back.
Free Exchange Shipping: Exchanges within the 30-day window ship free! We'll cover the shipping cost for your replacement item.
Note: Exchanges are subject to product availability. If your desired item is out of stock, we'll issue a full refund or offer an alternative.
Who pays for return shipping
Our Mistake or Defective Products
If we sent the wrong item or your Dad Band arrived damaged/defective, we'll cover all return shipping costs and send a prepaid return label.
Change of Mind Returns
For standard returns (change of mind, wrong color choice, etc.), customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Shipping Cost Estimate: Return shipping typically costs $3-8 via USPS. Keep your tracking number for your records.
Our customer support team is here to help make your return as smooth as possible.