Your satisfaction is our priority. We want you to love your Dad Bands.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your Dad Bands, we'll make it right with a full refund or exchange.
Returns accepted within 30 days of delivery
You have 30 calendar days from the date you receive your Dad Bands to request a return or exchange. We count from the delivery date, not the order date.
Pro Tip: Keep your order confirmation email—it has your order number which speeds up the return process.
Items must meet these criteria for return
To be eligible for a return, your Dad Bands must be:
Note: We reserve the right to refuse returns that don't meet these conditions or issue partial refunds for damaged items.
How and when you'll receive your refund
Contact us via email at returns@dadbands.com or through our contact form. Include your order number and reason for return.
We'll email you return shipping instructions within 24 hours. We'll provide a return address and any other details you need.
Package your Dad Bands securely and ship to the address provided. We recommend using a trackable shipping method.
Once we receive and inspect your return (usually 2-3 business days), we'll process your refund. You'll receive an email confirmation.
Refund Timeline: Refunds are processed within 5-7 business days after we receive your return. Depending on your payment method, it may take an additional 3-5 business days for the refund to appear in your account.
Want a different color? We've got you covered.
If you'd like to exchange your Dad Band for a different color or style, just let us know when you submit your return request. We'll ship your replacement as soon as we receive your original item back.
Free Exchange Shipping: Exchanges within the 30-day window ship free! We'll cover the shipping cost for your replacement item.
Note: Exchanges are subject to product availability. If your desired item is out of stock, we'll issue a full refund or offer an alternative.
Who pays for return shipping
Our Mistake or Defective Products
If we sent the wrong item or your Dad Band arrived damaged/defective, we'll cover all return shipping costs and send a prepaid return label.
Change of Mind Returns
For standard returns (change of mind, wrong color choice, etc.), customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Shipping Cost Estimate: Return shipping typically costs $3-8 via USPS. Keep your tracking number for your records.
Our customer support team is here to help make your return as smooth as possible.